Knowledge management (KM) in the public sector encompasses unique features (Asian Productivity Organization 2013, P. 17) which are commonly rooted in the relationship between citizens and governments. Through mutual interaction, citizens and the government interact for the institutionalization of the rule of law, national security, international credibility, public welfare, public health, inclusive vitality, lifelong education for all, and advanced scientific, cultural, and social infrastructure. However, in the private sector, other factors such as market share, profit, cost-benefit, and market formulas play more important roles than the mutual interaction between the citizens and the private sector. Despite the existence of common features between the two sectors there are still certain discrepancies in the nature of citizens’ interactions with the two sectors.

جهت مشاهده کلیک کنید